Question 1

What happens when our team misses a call?

Accepted Answer

Rangrove can set up and manage a prompt text response that acknowledges an unanswered call and invites the caller to reply. It is configured around the call tools and workflow your team already uses. It is a follow-up step, not a promise that the caller will respond or book.

Question 2

Can follow-up be set up for estimates that have not been booked?

Accepted Answer

Yes. Rangrove can configure follow-up for estimates that have not yet been booked. The timing and messages are arranged around how your company handles estimates; there is no fixed cadence applied to every team.

Question 3

Can we send customers appointment reminders?

Accepted Answer

Appointment reminders can be set up as a follow-up touchpoint so customers know what to expect next. The details and timing are arranged around your team’s process.

Question 4

How are review requests handled after completed work?

Accepted Answer

A review request can be included after a job is completed. Rangrove can manage that follow-up across the tools you already use, but a request does not promise a review, rating, or number of reviews.

Question 5

How does setup account for messaging consent and opt-outs?

Accepted Answer

Rangrove considers applicable consent and SMS rules during setup and records consent and opt-out status in the client workflow. That status supports workflow handling; it is not an independent legal determination.

Question 6

Does Rangrove guarantee legal compliance?

Accepted Answer

No. Messaging is configured with applicable consent and SMS rules in mind, but this is not a legal-compliance guarantee. Your company should get advice about the requirements that apply to its messages and operations.

Question 7

What does the monthly activity report show?

Accepted Answer

The monthly report gives you a view of tracked missed-call leads, follow-ups, and reported booking outcomes. It helps you review activity; it does not promise attribution or business results.

Questions about restoration follow-up

Missed calls

Unbooked estimates

Reminders and review requests

Activity reporting

Have a question about your current workflow?